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Apr 02
5-2 Compuprint PageMaster 402N User Guide
Installation Problems
About this Chapter
This chapter describes the problems that you may encounter when using your printer, and provides
procedures for resolving the problems. This chapter also lists the warning and error messages that
appear on the control panel display.
There are four basic types of printer problems:
• Installation problems
If there is a problem with the printer when you first turn in on, refer to “Installation Prob-
lems” on page 5-2 for information about possible installation problems.
•Paper Jams
If there is a paper jam, refer to “Paper Jams” on page 5-4 for procedures to remove the jam.
• Print quality problems
If the finished prints delivered to the output tray display image problems such as image black
spots or vertical lines on the page, refer to “Print Image Quality Problems” on page 5-27 and
complete the procedure provided for the specific image problem that you have encountered.
• Miscellaneous problems
If you have a printer problem but the control panel does not display a warning message or
error message, refer to “Miscellaneous Problems” on page 5-35 and follow the directions for
correcting that problem.
Many of these printer problems are indicated by a warning or error message appearing on the con-
trol panel display. If the printer control panel displays a warning message or error message, refer to
“Warning Messages and Error Messages” on page 5-39 and complete the actions prescribed for the
specific warning or error message.
Installation Problems
It is common for simple oversights during printer installation to cause problems when you first turn
the printer on, resulting in noise, smoke, or smell; an inoperative printer; or the absence of a ready
message on the control panel.