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Faxes are not received
automatically.
The Fax mode should be selected.
Make sure that there is paper in the paper tray.
Check if MFP Memory Full is displayed on the touch panel.
If the time interval specified for the following features is too long,
change the time interval shorter such as 30 seconds.
• Auto Rec Fax
• Auto Rec TEL/FAX
• Auto Rec Ans/FAX
Diagnose the fax connection. See "Fax Line Test."
The printer does not send faxes. Sending Fax should show up on the touch panel.
Check the other fax machine you are sending to, to see if it can
receive your fax.
Check the dialing type for Tone, Pulse(10PPS) or
Pulse(20PPS).
Make sure that the document is loaded in the DADF or on the
document glass.
Diagnose the fax connection. See "Fax Line Test."
The incoming fax has blank spaces
or is received in poor quality.
Check the printer by making a copy.
The toner cartridge may be empty. Replace the toner cartridge. See
"Replacing the Toner Cartridges."
A noisy phone line can cause line errors. Set the fax modem speed
to a slower speed.
The remote machine may be faulty.
Some of the words on an incoming
fax are stretched.
The remote machine had a temporary document jam.
There are lines on the documents
you send.
Check the surface of the document glass and DADF glass for marks
and clean it. See "Cleaning the Scanner."
The printer dials a number, but the
connection with the remote
machine fails.
The remote machine may be turned off, out of paper, or cannot
answer incoming calls. Speak with the remote machine operator
and ask her/him to sort out the problem.
Documents are not stored in the
memory.
There may not be enough memory to store the document. If MFP
Memory Full is displayed on the touch panel, delete any
documents you no longer need from the memory. And then,
restore the document, or wait for the job in progress such as fax
transmission or reception to complete.
Blank areas appear at the bottom of
each page or on other pages, with a
small strip of text at the top.
You may have chosen the wrong paper settings in the user option
setting. See "Print Media Guidelines."
The printer does not send or receive
faxes.
Make sure that the country code is set correctly.
Press the (Information) button and tap the Tools tab
Admin Settings Fax Settings Fax Line Settings
Country.
Check the dialing type for Tone or Pulse.
Make sure that the cables are connected properly.
If the telephone cable is connected to the printer via any device
such as an answering machine and a computer, remove the device
and directly connect the telephone cable to the printer.
Make sure that Junk Fax Setup is set to Off.
Problem Action