Filter
Top Products
Options
Several sheets feed into the printer at one time and cause a jam.
(The FEED JAM or PAPER JAM message appears on the display.)
You may not be tapping the stack of paper sufficiently before
you load it. Remove the jammed paper as described earlier in
this chapter. Before reloading paper, be sure to tap the paper
firmly to even up the edges of the stack. Do not load pages
that are creased or folded.
You may not be using the correct paper for your printer.
If the finish of the paper is too smooth or too rough, paper
feeding may be difficult. Try feeding each sheet manually from
the standard paper cassette. Make sure your paper matches the
specifications listed in Appendix A.
The thickness of the paper also affects paper feeding.
Always test your paper before purchasing it in large quantities.
The feed roller may be dirty. Clean the roller as described in
the maintenance section for the optional lower cassette in
Chapter 5.
Using the optional face-up output tray, the printer does
not operate properly.
The paper does not feed onto the face-up tray.
l The face-up tray may not be installed properly. See Chapter 7
for information on installing the face-up output tray.
l You may not have set the paper path correctly. Make sure that
the paper path selector is set in the FACE UP position as
described in Chapter 4.
The paper feeds but then jams at the output area.
l There may be too much paper in the output tray. Never let
more than 100 sheets accumulate in the face-up output tray.
Troubleshooting 6-39