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Chapter 11 System Management
11.2 Functions in the Action Area for System
ETERNUS Web GUI User’s Guide
Copyright 2013 FUJITSU LIMITED P2X0-1090-10ENZ0
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2 Check the displayed "Event Type" and the "Communication Log".
3 Click the [Cancel] button to return to the screen when starting this function in Step 1.
End of procedure
11.2.4.2 Setup Remote Support
This function registers the customer information and communication environment information required to
receive Remote Support from the REMote Customer Support system (REMCS) center.
"REMCS" is a unique remote maintenance system offered by Fujitsu. REMCS provides maintenance functions as
follows:
• Failure Notice
This function reports various failures that occur in the ETERNUS DX Disk storage system to the REMCS
center. The maintenance engineer is notified of a failure immediately.
• Information Transfer
This function sends information such as logs and configuration information to be used when checking a
failure. It reduces the time required to collect information that is to be transferred to the REMCS center.
• Firmware Download
The latest firmware in the REMCS center is automatically registered in the ETERNUS DX Disk storage system.
This function ensures that the latest firmware is registered in the ETERNUS DX Disk storage system, and
prevents known errors from occurring. Firmware can also be registered manually.
• REMCS cannot be used when the AIS Connect function is being used. Disable the AIS Connect function,
and then set the remote support (REMCS) parameters. Refer to "11.1.4 Remote Support (AIS Connect) for
Regions other than Japan" (page 719) for details (for regions other than Japan).
• Use the IPv4 addresses for the IP addresses of the proxy server, the SMTP server, the POP server, and the
HTTP server. IPv6 addresses cannot be used.