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150 Chapter 8 - Problem Solving and Product Maintenance EN
Is your phone line service dedicated, shared, PBX, or
a roll-over?
l Dedicated line: A unique fax/phone number assigned to receive
or send faxes; the phone cord is connected to the port located on
the back of the product that is not labeled with the telephone icon.
l Shared phone line: A system where both phone calls and faxes
are received or sent using the same phone number and phone
line.
l PBX system: A business-environment phone system.
l Roll-over lines: A phone system feature where, when one
incoming line is busy, the next call "rolls over" to the next
available line. Try attaching the product to the first incoming
phone line.
l Distinctive ring service: Make sure that the product is set to
respond to the correct distinctive ring pattern assigned by your
phone service provider.
Phone company services:
l Phone Line Splitters: Device used to split out two or more
phone line jacks to connect phones or devices to the same phone
line wall jack. Isolate line1 from line2 and connect the product
directly to line1 or line2.
l Surge protection device: Device used between wall jack and
product to protect product against electrical power passed
through the phone lines and wall jacks. Can cause some fax
communication problems; try direct phone cord connection from
product to wall jack to ensure proper fax communication.