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EN Warranty information 247
Obtaining hardware service
If your hardware should fail during the warranty period, HP offers the
following support options:
l HP repair services. You can return the product to an HP repair
center, depending on your location.
l Express Exchange. In the United States and Canada only,
HP provides a reconditioned permanent replacement printer to
you on the next working day for calls received before 2 p.m. PST.
l HP authorized service provider. In the United States and
Canada, you can return the unit to a local authorized service
dealer.
l Express pick-up and delivery. HP will arrange to pick up the
product, repair it, and return it to you within five to 10 days,
depending upon your location.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include
a copy of your proof of purchase. Please also fill out the “Service
information form” to ensure the most accurate repairs.
CAUTION Shipping damage resulting from inadequate packaging is the
customer’s responsibility. See “Repackaging guidelines” below.
Repackaging guidelines
l Remove and retain the toner cartridge.
l If possible, print a self-test page (see “Printing a configuration
report”) before you turn off the unit, and send the self-test report
with the unit.
l Include the completed copy of the Service information form
below. Note on the form which items were returned.
l Use the original shipping container and packaging materials, if
possible.
l Include samples that illustrate the problems you are having, if
applicable.
l Include five sheets of the paper or other media that are causing
trouble in printing, scanning, faxing, or copying.