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252 Chapter B - Service and Support Information
EN
Customer Care Options Worldwide
In addition to the phone numbers listed below, the “HP sales and
service offices” section on page 253 contains worldwide sales and
service addresses and phone numbers.
HP Customer Care and Product Repair Assistance for the U.S. and Canada:
Call (208) 323-2551 in the United States or (905) 206-4663 in Canada Monday through Friday 6 am to 10
pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your
standard long-distance phone charges still apply. Have your system nearby and your serial number ready
when calling.
If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-Authorized service
provider, or call 208-323-2551 for HP centralized service dispatch.
Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500
($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and
Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).
Charges begin only when you connect with a support technician. *Prices subject to change.
European HP Customer Care and In-Country Support
Open Monday through Friday 8:30-18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
Ireland: +353 (0)1 662 5525
U.K.: +44 20 171 512 5202
Greece: +30 (0) 16196411
English in other
European countries: +44 020-75125215
In-country/region support
If you require telephone support, call the number below. If you require additional product repair services,
see “HP sales and service offices” on page 253.
Australia:(61) (3) 8877-8000
Hong Kong SAR:800 96 7729
Malaysia:+60 3 295 2566
New Zealand: +64 9 356 6640
Singapore: +65 272 5300