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EN Resolving paper feed problems 177
Clearing jams from the scanner path areas
Occasionally, media can become jammed in the document feeder
tray. See “Identifying hardware parts” on page 21 for more
information.
This section contains the following two topics:
l Paper feed problems in scanner path areas
l Clearing jams from the scanner path area
Paper feed problems in scanner path areas
The following is a list of possible causes for jams in the scanning
mechanism:
l Too many pages were loaded into the document feeder tray.
l A special media item was loaded but the special media lever was
to the left.
l Multiple sheets of a document were loaded but the special media
lever was to the right.
l The item loaded was torn, had frayed edges, or didn’t meet the
guidelines for documents (see “Selecting items for faxing,
copying, or scanning” on page 25).
l The item was not loaded correctly.
l The item was smaller than 2 by 3.5 inches (51 by 89 mm) (the
size of a business card).
Use the following table to solve problems related to moving media or
documents through the scanner path parts.