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Exercisers stress devices to facilitate the reproduction of intermittent problems.
Information modules create a log of information specific to one device, including:
• The product identifier
• A description of the device
• The hardware path to the device
• The vendor
• Onboard log information (if applicable)
• Miscellaneous information associated with the device
• The firmware revision code, if present
Expert tools are device-specific troubleshooting utilities for use by sophisticated users. Their
functionality varies from tool to tool, but they are intended to be interactive, and rely on users
to provide information necessary to perform a particular task. You must have the appropriate
license to run these tools.
Online Support Tool Availability
Online diagnostics are included in the HP-UX OE media, and are installed by default.
Online Support Tools List
The following online support tools are available on HP-UX 11.23 hosted servers. In some cases,
a tool, such as a disk exerciser, is generic to many types of hardware; in other cases, a tool, such
as a tape diagnostic, is specific to a particular technology or type of tape drive.
Table 5-26 Online Support Tools List
ExpertDiagnoseExerciseVerifyInformationFunctional Area
NoNoNoNoYesSystem
YesNoYesNoNoCPU/FPU
NoNoYesNoYesMemory
NoNoYesYesYesGraphics
NoYesYesYesYesCore I/O LAN
NoNoYesYesYesDisk/Arrays
YesYesYesYesYesTape
YesNoNoNoYesM/O
YesNoYesYesYesAdd-On Network I/O Cards
NoNoNoNoYesAdd-On Mass Storage I/O Cards
Offline Diagnostics and Exercisers
Offline Support Tool Availability
Updates to the EFI HP service partition (HPSP) are available through the CD Installer option on
the IPF Offline Diagnostics and Utilities CD. At a minimum, an ISO image of the IPF Offline
Diagnostics and Utilities CD is available from the HP web.
Offline Support Tools List
The following offline support tools are available:
112 Troubleshooting