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•“The "Dial Tone Detection" test failed” on page 58
•“
The "Fax Line Condition" test failed” on page 59
The "Fax Hardware Test" failed.
Solution
• Turn off the HP All-in-One by using the On button located on the control panel and then
unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the
power cord back in and turn the power on. Run the test again. If the test fails again, continue
reviewing the troubleshooting information in this section.
NOTE: Depending how long the HP All-in-One is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the power
cord back in.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might
not be a problem.
• If you are running the test from the Fax Setup Wizard, make sure the HP All-in-One is not
busy completing another task, such as making a copy. Check the display for a message
indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle
state, before running the test.
After you resolve any problems found, run the fax test again to make sure it passes and the
HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail and you experience
problems faxing, contact HP Support. Go to
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
What to do
• Check the connection between the telephone wall jack and the HP All-in-One to make sure
the phone cord is secure.
• Make sure you use the phone cord that came with the HP All-in-One. If you do not use the
supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might
not be able to send or receive faxes. After you plug in the phone cord that came with the
HP All-in-One, run the fax test again.
• Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using
the phone cord supplied in the box with the HP All-in-One, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of
the HP All-in-One.
Fax setup troubleshooting 55
Troubleshooting and support