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1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP All-in-One
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the HP All-in-One directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that you are
using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact
your telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might
not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the
HP All-in-One is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of
the HP All-in-One.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be
able to send or receive faxes. The 2-EXT port should only be used to connect other
equipment, such as an answering machine or a telephone.
Chapter 5
56 Troubleshooting and support
Troubleshooting and support