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feeder tray, or push the original farther into the tray. Once the HP All-in-One detects the original,
a confirmation message appears on the display.
The HP All-in-One cannot receive faxes, but can send faxes
Cause: The HP All-in-One is not set up properly for faxing.
Solution: Follow the instructions in this guide to set up the HP All-in-One properly for faxing,
based on the equipment and services you have on the same phone line as the HP All-in-One.
Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up
properly.
The HP All-in-One prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem.
Cause: Auto Answer is turned off, which means that the HP All-in-One will not answer
incoming calls. You must be available to respond in person to incoming fax calls, or the HP All-
in-One will not answer the incoming fax call.
Solution: Depending on your office setup, you might be able to set the HP All-in-One to answer
incoming calls automatically.
If you must have Auto Answer off, you will need to press Start Fax Black or Start Fax Color
to receive a fax.
TIP: If you are not close enough to the HP All-in-One to reach the control panel, wait
several seconds, and then press 1 2 3 on your phone. If the HP All-in-One does not begin
receiving the fax, wait several more seconds and press 1 2 3 again. After the HP All-in-One
begins to receive the fax, you can hang up the phone.
Cause: You subscribe to a voice mail service at the same phone number you use for fax calls.
Solution: Set the HP All-in-One to answer faxes manually. You cannot receive faxes
automatically if you have a voice mail service at the same phone number you use for fax calls.
You must receive faxes manually; this means you must be available to respond in person to
incoming fax calls.
Cause: You have a computer dial-up modem on the same phone line as the HP All-in-One.
Solution: If you have a computer dial-up modem on the same phone line as the HP All-in-
One, check to make sure that the software that came with your modem is not set to receive
faxes automatically. Modems that are set up to receive faxes automatically take over the phone
line to receive all incoming faxes, which prevents the HP All-in-One from receiving fax calls.
Cause: If you have an answering machine on the same phone line with the HP All-in-One, you
might have one of the following problems:
• Your outgoing message might be too long or too loud to allow the HP All-in-One to detect
fax tones, and the sending fax machine might disconnect.
• Your answering machine might not have enough quiet time after your outgoing message to
allow the HP All-in-One to detect fax tones. This problem is most common with digital
answering machines.
Fax setup troubleshooting 63
Troubleshooting and support