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2 Phone cord supplied in the box with the HP All-in-One
• Check the connection between the telephone wall jack and the HP All-in-One to make sure
the phone cord is secure.
The "Dial Tone Detection" test failed
Solution
• Other equipment, which uses the same phone line as the HP All-in-One, might be causing
the test to fail. To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then run the test again. If the Dial Tone
Detection Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that you are
using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact
your telephone company and have them check the line.
• Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using
the phone cord supplied in the box with the HP All-in-One, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of
the HP All-in-One.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP All-in-One
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the HP All-in-One directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX systems, this
might cause the test to fail. This will not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
Chapter 5
58 Troubleshooting and support
Troubleshooting and support