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7 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Clean the area around the ink nozzles
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve wired (Ethernet) network problems (some models only)
•
Solve wireless problems (some models only)
•
Configure your firewall to work with HP devices
•
Solve device management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report and Self-Test Report
•
Understand the network configuration page (some models only)
•
Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP all-in-one
• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP all-in-one
For more information, see
Obtain electronic support.
3. Call HP support. Support options and availability vary by device, country/region, and
language. For more information, see
HP support by phone.
70 Solve a problem