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Poor print quality and unexpected printouts.............................................................................78
Solution 1: Use genuine HP cartridges...............................................................................78
Solution 2: Check the paper...............................................................................................78
Solution 3: Wait a short period of time (if possible)............................................................79
Solution 4: Check the print settings....................................................................................79
Step 1: Check the print quality settings........................................................................80
Step 2: Check the Print in Grayscale setting................................................................80
Solution 5: Check estimated ink levels and replace low or empty ink cartridges...............81
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects......................81
Print Quality Diagnostic Report....................................................................................82
Self-Test Report............................................................................................................87
Solution 7: Clean the ink cartridges....................................................................................89
Solution 8: Align the ink cartridges.....................................................................................89
Solution 9: Replace the problem ink cartridge....................................................................90
Solution 10: Service the product.........................................................................................90
Clean the area around the ink nozzles.....................................................................................91
Solve paper-feed problems......................................................................................................92
Solve copy problems................................................................................................................94
No copy came out...............................................................................................................94
Copies are blank.................................................................................................................94
Documents are missing or faded........................................................................................95
Size is reduced...................................................................................................................95
Copy quality is poor ...........................................................................................................95
Copy defects are apparent.................................................................................................95
The device prints half a page, then ejects the paper..........................................................96
Paper mismatch..................................................................................................................96
Solve scan problems................................................................................................................96
Scanner did nothing............................................................................................................97
Scan takes too long............................................................................................................97
Part of the document did not scan or text is missing..........................................................98
Text cannot be edited.........................................................................................................98
Error messages appear......................................................................................................99
Scanned image quality is poor ..........................................................................................99
Scan defects are apparent...............................................................................................100
Solve fax problems.................................................................................................................100
The fax test failed.............................................................................................................101
Solve wired (Ethernet) network problems (some models only)..............................................113
General network troubleshooting......................................................................................113
Network port created does not match device IP address (Windows)...............................113
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