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122 Chapter 10 Problem solving ENWW
Clearing jams
If a jam message appears on the control panel, look for paper in the locations indicated in the
following illustration. You might need to look for jammed media in locations other than those that
are indicated in the jam message. If the location of the jam is not obvious, look first in the front
door area.
After looking at the illustration, you can go to the procedure for clearing the jam. When clearing
jams, be very careful not to tear the media. If a small piece of media remains in the MFP, it could
cause additional jams. If jams are a recurring problem, see Solving repeated jams.
Note Loose toner might remain in the MFP after a jam and cause output quality problems. These should
clear up within a few pages.
Jam locations
HP LaserJet 9040mfp or HP LaserJet 9050mfp with the 3000-sheet stacker/stapler
1. ADF
2. Tray 1
3. Right door
4. Vertical transfer door
5. Tray 4
6. Tray 2 and Tray 3
7. Left door (behind the output device)
8. Duplexer (inside the MFP)
9. Output device
10. Lower bin
11. Front door and print-cartridge area
12. Upper bin
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