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168 Chapter 10 Problem solving ENWW
MFP is ready, but not
receiving data (the Data
light does not blink).
● Check for loose I/O cable connections at the MFP and computer or
network port.
● Try your I/O cable on a system that you know works.
● Check that the correct interface cable was selected and is securely
connected to both the MFP and the computer. If the cable is not
correctly configured, see the start guide for configuration
information.
● If connected to a network, print a Jetdirect configuration page to
check for interface or network problems (See Configuration page).
MFP is usually slow to
respond.
● MFP speed is highly dependent on how your software application
is set up, which driver you are using, and how much traffic is on the
network. See the start for configuration information.
● You might need to add more memory (see Installing memory).
MFP port problem. Check that your computer port is configured and working correctly.
One way to check this is to connect another MFP to that port on your
computer and print from a program you know works.
MFP prints wrong fonts or
formats.
● The font is not present in the MFP and must be downloaded from
your program, or the proper font DIMM must be installed. Check
your program to make sure the correct driver has been installed
and configured. To verify that the font you want is available, print a
PS or PCL font list (see Information menu).
● Your software selected a substitute font for one that is not available
in the MFP. (See your software program manual for more
information about font selection.)
Printing stops in the middle
of the job.
● Check the control-panel display for an error message.
● If you are on a network, make sure the computer is correctly
configured and that there is not a network problem (see your
system administrator).
● Check the line voltage to make sure that it is steady and within
MFP specifications. (See Power requirements.) Turn the MFP off
and then back on.
● Check the time-out setting in your network application. You might
need to increase it.
● If you are trying to copy a file to the MFP from the DOS prompt,
use the copy command COPY [filename] LPTn /B printer
port, such as LPT1 (where n is the port number).
Note
To output the page, you might have to send a form feed command from
the computer.
PS print job will not print
from a Macintosh computer.
Check the configuration in the PostScript tab of Windows. Check that
Protocol is set to AppleTalk and that Binary Data is not selected.
Software is selecting the
wrong port.
Check your operating system port settings to be sure the print job is
being sent to the correct port (for example, LPT1).
Situation Solution