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Chapter 8: Troubleshooting
5536 PRI RAS Communications Controller Users Guide 123
Problems and Possible Solutions
Problem Possible Solution(s)
The card is not
detected during
software
installation
This problem occurs if the system does not detect the
board after the setup program copies initial driver files
to the installation directory. (The card list is empty on
the WAN Adapters Setup dialog box, as described in
Installing the Software on page 37.)
When a message tells you to add a card:
1. Click OK.
2. Install (or reinstall) the board, as instructed in
Installing the Hardware on page 15.
If the WAN Adapters Setup still cannot detect the
board, see Computer does not boot up or Host adapter
not found on page 123.
When the board is installed, continue as follows:
1. From the Start menu, select Programs, then
Interphase WAN Adapters, and then WAN
Setup.
2. Click Add on the WAN Adapters Setup dialog box
to add the card to the system.
3. Repeat the software installation, as described in
Installing the Software on page 37.
Computer does
not boot up or
Host adapter not
found
Your PCI bus automatically configures the hardware
resources used by the board. Therefore, a resource
conflict (address or IRQ) is probably not the problem.
To resolve the problem:
1. Make sure the board is properly seated in the PCI
slot.
2. Try a different PCI slot.
3. Contact Interphase Technical Support.