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Chapter 8: Troubleshooting
5536 PRI RAS Communications Controller Users Guide 127
PSTN remote
station failed to
connect to the
RAS Server
If you do not know how to access the Remote Access
Setup dialog box or otherwise check the following
items, see Index of Common Tasks on page 177.
1. Make sure the remote subscriber is equipped with a
modem.
2. Make sure the correct speech-coding law for digital
modem channels is selected in the Digital Modem
Properties dialog box. (See Setting Up Digital
Modem Port Properties on page 85.)
3. Use the Windows NT Event Viewer to see if the
Remote Access Service is successfully initialized.
4. Make sure at least one digital modem RAS port is
allowed to accept incoming calls. (On the Remote
Access Setup dialog box, select a port and click
Configure.)
5. Use Remote Access Admin from Windows NT
Administrative Tools to see if incoming digital
modem RAS ports are active.
6. Make sure your system administrator has given the
remote user the right to connect.
7. Make sure the Interphase 5536 Call Manager
service is started. (From the Start menu, select
Settings, Control Panel, and then double-click the
Services icon to display the services status.)
8. Make sure the protocol(s) used by the remote user
(IP, IPX/SPX, or NetBEUI) are configured in the
RAS server. (On the Remote Access Setup dialog
box, click Network.)
9. Use SynWatch to see if an ISDN connection
problem exists. See Using the SynWatch Utility on
page 139.
10.Use SynWatch to see if a PPP negotiation problem
exists. Check the remote user ID and password.
Problem Possible Solution(s)