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Just in case …
If your machine’s printouts develop quality problems, try to find the example below
that matches your printout problem. When you find one which is like yours, try the
suggested solutions. If they don’t work, contact your authorised Konica dealer.
Pages are blank
• The drum cartridge or toner cartridge may not be
installed correctly.
Install each cartridge correctly.
• The toner cartridge may be out of toner, or the toner may
be very low.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
If the problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove the toner cartridge and check it for damage.
If the problem persists, replace the toner cartridge.
Pages are black
• The toner cartridge may be defective.
Remove the toner cartridge and check it for damage.
If the problem persists, replace the toner cartridge.
• Your fax machine’s printer may be due for a service check.
Call your dealer.
Printouts are too light
• The toner cartridge may be out of toner, or the toner may
be very low.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
If the problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove the toner cartridge and check it for damage.
If the problem persists, replace the toner cartridge.
Printouts are too dark
• The toner cartridge may be defective.
Remove the toner cartridge and check it for damage.
If the problem persists, replace the toner cartridge.
Printouts have a blurred background
• The toner cartridge may be defective.
Remove the toner cartridge and check it for damage.
If the problem persists, replace the toner cartridge.
Printouts are of uneven density
• The toner may be unevenly distributed inside the
toner cartridge.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
• The drum cartridge may be defective.
Remove the drum cartridge and check it for damage.
If the problem persists, replace the drum cartridge.
B
B
B
B
B
A
A
A
A
A
CDE
CDE
CDE
CDE
CDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
5.3
Print quality problems