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Appendix A: Troubleshooting
Spider™ and SpiderDuo® KVM-over-IP Device User Guide 121
I forgot my password. How can I reset the Spider device to factory defaults?
Use the serial interface with a terminal emulator program set to 9600 or 115200, 8 bit characters,
No parity, 1 Stop bit, and No flow control. Within 2 seconds of booting the Spider device, press the
Esc key a few times to get a =>prompt. Type defaults at the => prompt.
If you can't get the => prompt after several tries at 9600, try 115200. Earlier firmware sets the
serial console port to 115200 by default.
Cannot upload the signed SSL certificate in MacOS X.
If an “internal error” occurs while uploading the signed certificate either changes the extension of
the file to .txt or adds a file helper using the Internet Explorer preferences for this type of file. Make
sure that the encoding is set to “plain text” and the checkbox “use for outgoing” is set. As an
alternative, you may also use a Mozilla based browser (Mozilla, FireFox).
If you cannot get into the BIOS of your system or you cannot boot your system using
Virtual Media, try some of the following:
If you have a PS/2 model Spider device:
1. Under Interfaces:Keyboard/Mouse – Check the Force USB Full Speed Mode box.
2. Under Interfaces:Keyboard/Mouse – Set the Host Interface to PS/2
3. If your system only has USB and no PS/2, do the above and use a PS/2 to USB adapter
If you have a USB model Spider device, in Interfaces:Keyboard/Mouse, check the Force USB
Full Speed Mode box.
If the key used to enter BIOS setup or the boot menu on your PC is intercepted by your client OS,
add a Virtual Key under Interfaces:KVM Console Settings.