Filter
Top Products
Solving scanner problems
Cannot scan from a computer
Action Yes No
Step 1
Make sure the printer is turned on and that Ready appears on the printer
display before scanning a job.
Does Ready appear before scanning the job?
Go to step 3. Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is there an error message on the printer display?
Clear the error
message.
Go to step 3.
Step 3
Check the cable connections between the printer and the print server to
make sure they are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections between the printer and the print server
secure?
Contact
customer
support.
Tighten the cable
connections.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
Are the cables securely connected?
Go to step 2. Connect the cables
properly.
Step 2
Check if the file name is already in use.
Is the file name already in use?
Change the file name. Go to step 3.
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open by another application or user?
Close the file you are
scanning.
Go to step 4.
Troubleshooting 317