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Troubleshooting
Checking the printer status
Observe the operator panel lights and compare their
status with the following table. The different patterns
and combinations of lights provide you with
information about the condition of your printer and
whether you need to take action.
Printer status
Operator panel
lights/status
Action required
Power
Ready
Paper Out
On
On
Off
Norm0al operating condition. No action required.
Power
Ready
Paper Out
On
Off
Off
Normal offline condition.
Power
Ready
Paper Out
On
Off
Blinking
1 Load paper.
2 Press Start/Stop. Paper Out light goes off;
Ready light comes On.
Note:
If you installed the optional Tractor 2 Feeder
and you are printing continuous forms, make sure the
paper select lever is pushed down in the continuous
forms position.
Ready
Blinking The printer has data in the buffer to be printed.
Power
Ready
Paper Out
Panel Lock
Font Lock
On
Blinking
Blinking
Blinking
Blinking
1 Check for a paper or ribbon jam.
2 Turn the printer Off.
3 Remove the ribbon cartridge. For
instructions, see “Removing the ribbon
cartridge” on pag e142.
4 Check for paper dust or bits of paper.
5 Make sure the carrier packing tape has
been removed.
6 With the printer On, run the Printer Test.
See “Testing the printer” on pag e116.
7 If the Printer Test fails, call for service.
Note:
If the printer is not beeping, there is a
power supply problem. Call for service.