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Troubleshooting
Printer power switch is
On
, but Power light is
Off
.
Printer is not getting
power.
• Make sure the power cord
is correctly connected at
both ends.
• Verify that the power
source works.
Printer alarm sounds. This might indicate an
error or normal
operation.
Check the status of the
operator panel lights. See
“Checking the printer status”
on page 118.
The optional Auto Sheet
Feeder or Tractor 2
Feeder is noisy.
The option is incorrectly
installed.
Remove and reinstall the
option. For help, refer to the
documentation shipped with
your option.
Printing speed becomes
slower.
The print operation has
slowed down.
• Check the forms thickness
lever. Make sure the
setting is appropriate for
the thickness of your
forms. Printing speed is
slower when the setting is
4 or higher.
• Your software application
is using bitmapped
(graphic) fonts. If possible,
select resident fonts.
Note:
Automatic thermal
slowdown protects the print-
head from overheating. This
operation is normal and is
affected by print type being
used (letter quality, for
example) and the amount and
density of graphics being
printed.
Problem Probable cause Action