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Troubleshooting
Incorrect number of lines
on a page.
Application software
problem.
Refer to your software
application manual.
The stack of continuous
forms is catching on
something.
Make sure paper is free to feed
from carton and there is
nothing obstructing paper
movement (such as cables).
Top-Of-Form is set too low. Readjust Top-Of-Form. For help,
see “Setting Top-Of-Form” on
page 81.
Printer page length is set
incorrectly.
Adjust page length in Setup
menu. For help, see “Using
Setup mode to change printer
settings” on pag e89.
Left margin moves to the
right during printing.
The printhead is not
moving correctly.
• Check that the ribbon
cartridge and paper are
correctly installed.
• Make sure the carrier
packing tape has been
removed.
• Check to see if anything is
blocking the movement of
the carrier.
• If a paper jam has recently
occurred, turn
Off
the
printer and try again.
• Contact your service
representative.
Forms thickness lever is
incorrect for the type of
paper you have loaded.
Reset the forms thickness lever.
See “Setting the forms
thickness lever” on page 44.
Software application
problem.
Refer to your software
application manual.
Printer problems (continued)
Problem Probable cause Action