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Troubleshooting
Printer sounds as if it is
printing but doesn’t print;
printing is light.
Forms thickness lever is set
too high for the type of
paper you are using.
See “Setting the forms
thickness lever” on page 44.
• Ribbon is jamming, is
twisted, or is not
between the printhead
and the ribbon shield.
• Ribbon is out of ink.
• Make sure the ribbon
cartridge is correctly
installed and securely
snapped down on the
carrier.
• Adjust the ribbon density
control knob. See “Is print
too light?” on page 113 for
more information.
• Printer ribbon is out of ink.
Replace the ribbon
cartridge. See “Removing
the ribbon cartridge” on
page 142.
Printing is unstable; wrong
characters print; left
margin changes; printing
stops.
• If you are using a
grounded or shielded
printer cable, it may not
be attached correctly.
• Wrong driver in
software.
• Make sure the printer cable
is properly shielded and
correctly connected at both
ends.
• Select the correct driver. See
“Setting up your Windows
and DOS application
software” on page 17.
Printer problems (continued)
Problem Probable cause Action