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Action Yes No
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?
Contact
customer
support.
The problem is solved.
Print irregularities
) )
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
b Resend the print job.
Do print irregularities still appear?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in
the tray?
Go to step 3. Specify the paper size
and type from the tray
settings to match the
paper loaded in the
tray.
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Go to step 4. The problem is solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.
Go to step 5.
Troubleshooting 294