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Matrox License Agreement, Warranty, and Service
H. Procedure for returning goods
No returned goods, for service or otherwise, will be accepted without prior authorization from Matrox. To
obtain return authorization, contact Matrox Customer Support (see the contact information at
www.matrox.com/video/support). Once approved, Matrox will contact you with your Returned
Merchandise Authorization (RMA) number. Matrox cannot be responsible for units returned without an
RMA number. Matrox will advise you of the shipping address. The packaging must indicate the RMA
number on the outside. It is strongly recommended that a copy of the original packing slip which states the
serial number of the items you're returning be included with the returned merchandise. This will speed up
processing.
Each individual, returned unit or group of units MUST have an RMA number issued by Matrox. Matrox
must authorize the number of units grouped under one RMA number. Any units received without prior
approval by Matrox will be returned to you freight collect.
You shall be responsible for the cost of consolidated freight (one way only) for warranty units from your
location to the location designated by Matrox. Once repaired, Matrox will incur the cost of consolidated
freight for warranty units to your location.