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Just in case …
If your machine’s printouts (received faxes or copies) develop quality problems, check
the following descriptions and, when you find the one which appears to be like yours,
try the suggested solutions. If they don’t work, they please contact your authorized
Muratec dealer or call Muratec Customer Support center at (972) 364-3350.
Pages are blank
• The drum cartridge or toner cartridge may not be
installed correctly.
Install each cartridge correctly.
• The toner cartridge may be out of, or very low in, toner.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
If the problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
Pages are black
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
• Your fax machine’s printer may be due for a service check.
Call your dealer or contact Muratec Customer Support.
Printouts are too light
• The toner cartridge may be out of, or very low in, toner.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
If the problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
Printouts are too dark
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
Printouts have a blurred background
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
Printouts are of uneven density
• The toner may be unevenly distributed inside the
toner cartridge.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
• The drum cartridge may be defective.
Remove and check the drum cartridge for damage.
If the problem persists, replace the drum cartridge.
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Print quality problems
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