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Just in case …
3.9
Errors
When sending faxes, your machine occasionally will run into communications errors.
These can be caused by anything from lightning to telephone line interference.
(These same factors cause the static, or line noise, you sometimes hear on phone
calls.) They also can be caused by problems with the fax machine at the other end of
the line.
Often, simply trying your call again is all that’s necessary. However, if the problem
persists regularly, call your local telephone company for help. If that call doesn’t help
and the problem persists regularly, call your authorized Muratec dealer or call the
Muratec Customer Support Center at (972) 364-3350.
Error reports
When an error occurs, your fax machine prints an error report. Each fax error
report lists an error message which includes:
• A possible solution to the problem
• The sending location (if the remote fax stores a Location
ID
of its own)
• The result — which is a special error code.
• A sample of the document’s first page.
Kinds of error codes
The error code listed in the “Result” column of the error report indicates the specific
problem encountered:
• “
D
” codes — Occur while dialing
• “
R
” codes — Occur during reception
• “
T
” codes — Occur during transmission
Specific errors
Let’s quickly summarize the error codes you may see on an error report:
Dialing errors
D
.0.1, The remote unit didn’t respond, the call couldn’t be completed or
STOP
was
D
.0.3, pressed during dialing. Re-try the call. If your machine repeats the message,
D
.0.7, call the remote fax unit’s operator and verify that unit is operating properly.
D
.0.8
Reception errors
R
.1.1 The calling fax machine didn’t respond to your fax machine. This can hap-
pen if someone dials a wrong number or if the remote machine restricts
access through use of a passcode.
R
.1.2 The two fax machines were incompatible. Your fax machine sends and
receives only
ITU
-
T
Group 3 (see Glossary, pages 3.17–3.20) fax communica-
tion, the industry standard since the early 1980s.
R
.1.4 Someone pressed
STOP
at the receiving fax machine.
R
.1.5 The fax machine didn’t detect the silence at the end of the call for receiving
an
RCR
.
R
.2.1 A compatibility error (junk fax detection) occurred.
R
.2.3 Poor phone line conditions made fax communication impossible. Call some-
one at the remote machine.
R
.3.1 The sending fax machine detected too many errors from the receiving
fax machine.
R
.3.3 The sending fax machine is incompatible or had a document feeder problem
during transmission.
R
.3.4 Poor phone line conditions may have prevented your fax machine from prop-
erly printing some or all of the pages it received.
R
.3.5 Poor line conditions prevented reception.
R
.4.2 Either the line disconnected before transmission or the transmitting fax
machine needs maintenance.
R
.4.4 The fax machine has reached its memory capacity.
R
.5.1,
ECM
reception failed (perhaps due to line noise).
R
.5.2,
R
.5.3
R
.8.1 A compatibility error occurred. (F-150 only.)
R
.8.10 Line noise or other problems prevented line probing. (F-150 only.)
R
.8.11 The fax machine timed out while waiting for the retrain signal. (F-150 only.)