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8-4 Trouble shooting
Problem Devices to check Check point / Resolution
Unable to open
documents.
Computer Has the plug-in been installed?
c Check if plug-ins like QuickTime or RealOne
are loaded or if image viewers are installed.
If they are, associate the image file’s extension
to these applications or plug-ins.
Is the active window in front of the other win-
dows?
c Check that the active window that you have
opened is not hidden behind other opened
windows. If other windows or softwares are
opened, close them or send them behind so
that you can see your opened window.
Unable to send or
receive e-mail.
Computer Is the mail server account/password set cor-
rectly?
c Enter the correct account / password settings
in the OfficeBridge “SMTP/POP settings”
dialog. Consult the Setup Guide and correct
the network settings.
Is the LAN cable loose or disconnected?
c Check the LAN cable connectivity and secure
it firmly.
Is the LAN cable damaged?
c Replace the LAN cable.
Is the network card (LAN card) damaged?
c Replace the network card.
MFP
(MFX-1330)
Is the power on?
c Turn the power on.
Is the LAN cable loose or disconnected?
c Check the LAN cable connection and secure
it firmly.
Is the LAN cable damaged?
c Replace the LAN cable.
Is the telephone cable loose or disconnected?
c Check the telephone cable connection and
secure it firmly.
Is the telephone cable damaged?
c Replace the telephone cable.
Are the network settings correct?
c Consult the Setup Guide and correct the
network settings.
Network periph-
erals (LAN hub,
router, etc.)
Is the power on?
c Turn the power on.
Is the LAN cable loose or disconnected?
c Check the LAN cable connection and secure
it firmly.