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Trouble shooting
Problem Devices to check Check point / Resolution
Unable to send or
receive e-mail.
Network periph-
erals (LAN hub,
router, etc.)
Is the LAN cable damaged?
c Replace the LAN cable.
The device(s) may be damaged. Or, only one of
the ports may be damaged.
c Connect the LAN cable to another port on the
device and check for correct operation.
c If it still doesn’t work, replace the device.
Are the network settings correct?
c Consult the device’s instruction manual and
correct the network settings.
Unable to send or
receive fax/e-mail
with a document
created with an
application.
Computer Is “Muratec MFX-1330 Fax” installed?
c Documents created with an application can-
not be sent if “Muratec MFX-1330 Fax” is
not installed. Close OfficeBridge and install
“Muratec MFX-1330 Fax”.
Is “Muratec MFX-1330 Fax” selected?
c Choose “Muratec MFX-1330 Fax” as the
printer to use from the application’s print
menu.
Is the “Muratec MFX-1330 Fax” port set cor-
rectly?
c Check the “printer port” in “Muratec MFX-
1330 Fax” and set it to the correct printer
port IP address.
Some document list
screens (Bulletin
board, circulation,
request for process-
ing) are not dis-
played.
Computer Is the document list feature set to “disabled”?
c Set the function to “enabled” in each of the
function configuration dialogs of Office-
Bridge.
Cannot receive
faxes.
Computer Are the received document delivery conditions
configured correctly?
c Set the correct delivery conditions in the
“Forward Settings” and “Received Fax For-
warding” dialog of Admin Tools.
MFP
(MFX-1330)
Is the power on?
c Turn the power on.
Cannot print
received documents.
Computer Is the print delivered documents setting turned
off?
c Set the printing on delivery setting to ON
in the “Auto Distribution Settings” dialog of
“OfficeBridge..”
MFP
(MFX-1330)
Is the power on?
c Turn the power on.
Cannot forward
scanned documents.
Computer Has a valid recipient been selected?
c Select a user.