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8-10 Trouble shooting
Trouble with InfoMonitor
Problem Devices to check Checkpoint / Resolution
Cannot receive new
document alerts.
Computer
Is “OfficeBridge InfoMonitor” running?
c Alerts for new documents will not be dis-
played if “OfficeBridge InfoMonitor” is not
running. Launch “OfficeBridge InfoMonitor”.
Is the IP address entered correctly?
c In the “OfficeBridge Settings” dialog of the
OfficeBridge InfoMonitor, enter the same IP
address as OfficeBridge.
Is the correct user selected?
c In the “User Settings” dialog of the OfficeBri-
dge InfoMonitor, select the correct user.
Is the popup display set to ON?
c Right-click the “OfficeBridge InfoMonitor”
task tray icon and confirm that “View pop-
ups” is checked.
Is a virus software or security software block-
ing the connection of “OfficeBridge InfoMoni-
tor”?
c Configure the virus scanner / security
software to permit traffic on the port number
used by “OfficeBridge InfoMonitor” (port
60000).
Is a firewall setting blocking the connection of
“OfficeBridge InfoMonitor”?
c Configure the firewall to permit traffic on the
port number used by “OfficeBridge InfoMoni-
tor” (port 60000).