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Error Messages 4-7
1
2
3
4
Troubleshooting
Scan to FTP and
ScanTag Communication Errors
Error code Error message Countermeasure
9000, 9999 System error occurred. An error occurred because the system
memory was temporarily insufficient. Wait a
while, and perform the operation again.
2, 3, 5, 6, 7, 8, 9,
11, 13, 14, 15,
28, 30, 31, 36,
42, 55, 56, 63
Cannot connect. In the TCP/IP settings, check whether the
DNS server address is set correctly.
Check whether the destination FTP server is
registered in the DNS server.
17, 18, 19, 21,
23, 25, 26, 27
Cannot read or write to the file. Check whether the destination FTP server
has writing prohibited.
67 Not able to log in. Check whether the user name and password
for logging in to the FTP server specified as
the destination are entered correctly.
Internet Fax Reception Results
These single digit codes are displayed in the “Result” field of reception journal reports and
the OfficeBridge communication history.
Error code Countermeasure
2 The image attached to the received e-mail does is not supported by the machine.
Request the other party to attach the file in a format supported by the machine
and transmit the file again.
3 The fax forwarding request was denied for the received e-mail.
Check the fax forwarding request settings in “E-mail Settings > Optional E-mail
Settings” in OfficeBridge.
4 Cannot connect to the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in OfficeBridge, check whether the
POP3 server address, POP3 port number, SSL, and POP3S port number settings
are correctly specified.
5 The POP3 server could not be found.
Check the DNS server address setting in the TCP/IP settings. In “E-mail Settings
> SMTP/POP Settings” in OfficeBridge, check whether the POP3 server address,
POP3 port number, SSL, and POP3S port number settings are correctly specified.
6 Authentication failed for the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in OfficeBridge, check whether the
authentication method, POP3 user name, and POP user password settings are
correctly specified.