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4-22 Troubleshooting
Status Things to check Countermeasure
Cannot transmit or
receive faxes
Is the system memory of the
computer sufficient?
Check whether the memory capacity of
the computer meets the requirements for
operating OfficeBridge.
If the requirements are not met, increase
the memory of the computer. If multiple
applications or unnecessary resident
programs are running, close them.
Is the modular cable firmly
inserted?
Check whether the modular cable is firmly
inserted into the machine and the phone line.
Are advanced
communication functions
(such as the closed
transmission function) set?
There are settings for restricting
transmission and reception in the advanced
communication functions. For details on
canceling the settings, refer to Chapter 2,
“Closed Communication”. (See page 2-9.)
Are the auto distribution
settings correct?
Auto distribution settings are required to
receive faxes with OfficeBridge. Refer to
Chapter 3, “Automatically Distributing
Received Documents” in the OfficeBridge
Guide to specify the correct auto distribution
settings.
Cannot transmit
e-mail
Are the account and
password settings for the
mail server correct?
Specify the correct account and password
settings for the mail server. For details,
refer to Chapter 3, “Setting the Connection
Environment” in the OfficeBridge Guide.
The memory
OfficeBridge is
running low
Delete unnecessary files and save files to
computers or servers.
You cannot perform operations that use the
network, such as scanning, until OfficeBridge
has enough free memory. Received faxes
are printed and are not stored inside
OfficeBridge.