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Troubleshooting 4-13
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Troubleshooting
Symptom Cause Countermeasure
White or black spots
are printed
PRINTER
You are using an
inappropriate type of
paper.
Use an appropriate type of paper. For details,
refer to Chapter 1, “Loading Paper” in the
User's Guide.
The document glass or
platen cover pad is dirty.
Clean the document glass or platen cover
pad. (See page 3-6.)
The drum charge wire is
dirty.
Clean the drum charge wire. For details, refer
to Chapter 4, “Cleaning the Printer” in the
User's Guide.
The toner cartridge is worn
out or broken.
Replace the toner with a new toner cartridge.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn
out or broken.
Replace with a new drum cartridge. For
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
Black stripes or
smudges are printed
PRINTER
The paper is damp. Replace the paper with new paper. For
details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
You are using an
inappropriate type of
paper.
Use an appropriate type of paper. For details,
refer to Chapter 1, “Loading Paper” in the
User's Guide.
The document glass or
platen cover pad is dirty.
Clean the document glass or platen cover
pad. (See page 3-6.)
The ADF glass in the ADF
or the document feeder
roller is dirty.
Clean the ADF glass or document feeder
roller. (See page 3-4 and 3-6.)
The drum charge wire is
dirty.
Clean the drum charge wire. For details, refer
to Chapter 4, “Cleaning the Printer” in the
User's Guide.
The toner cartridge is worn
out or broken.
Replace the toner with a new toner cartridge.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn
out or broken.
Replace with a new drum cartridge. For
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The whole paper is
printed in black
The drum cartridge is worn
out or broken.
Replace with a new drum cartridge. For
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The machine may be
malfunctioning.
Contact your authorized Muratec dealer.
Nothing is printed
Is the document loaded
upside down?
Load the document correctly. For details,
refer to Chapter 1, “Loading Documents” in
the User's Guide.
The drum cartridge is worn
out or broken.
Replace with a new drum cartridge. For
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The machine may be
malfunctioning.
Contact your authorized Muratec dealer.