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Troubleshooting the Library
100 StreamLine™ SL8500 Modular Library System User's Guide • March 2007 Revision K • 96154
TABLE 6-1 Troubleshooting Table
Problem What to do
Service Required (red)
LED is constantly lit.
Perform the following procedure:
Use the StreamLine Library Console to check the health of the library and the
attached devices (drives, CAP, robots, and elevators).
To perform a health check:
1. Launch the Library Console application.
2. Access the System Detail module (Tools > System Detail).
3. Check the device tree for the following indicators:
Device Healthy
Device Error
Note – The device tree is on the left panel that
provides a list of devices attached to the library (drives,
CAP, robots, elevator).
The Status (for example, online/offline) tab provides more information on the
health of the library and devices. For more information, see the online help
documentation accessible through the Library Console application.
Other checks:
• Make sure that all cartridges are fully seated and properly oriented in their
slots.
• Inspect the library floor for any foreign objects or debris; remove any objects
you find.
CAP unlocked LED is lit
and blinking.
Open the CAP and make sure the cartridges in the CAP slots are properly
seated. See “To open the CAP” on page 47.
The client computer
cannot communicate with
the library or drives.
Make sure that all cables are securely attached to their connectors on the rear of
the library, the drives, and the client computer.