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96154 • Revision K Contents xv
6. Troubleshooting and Diagnostics 99
Troubleshooting the Library 99
Diagnostic Utilities 102
Reports 102
Event Monitors 103
Utilities 104
Loading Code 104
Performing Audits 104
Performing Library Self-test 105
Moving Cartridges 105
Working with the Search Utility 106
Modifying the CAP Locked Status 106
Copying the MIB Text File 106
7. Obtaining Maintenance Support 107
Remote Support 107
Service Delivery Platform 107
Customer Initiated Maintenance 108
▼ To contact the CSSC about a problem 108
StorageTek’s Worldwide Offices 108
A. Cartridge Slot Locations 109
Library Walls 109
Reserved Slots 110
Cartridge Address 110
Internal Address 110
HLI-PRC Address 122
Library Storage Module (LSM) 122
Panel Designations 122
Row 123
Column 123
CAP 123
Elevators 123
Operational Considerations 124