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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
andfunctionality. TheTechnical Supportgroup alsocreates contentfor ouronline
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion.Forexample, theTechnicalSupportgroup workswithProductEngineering
andSymantec Security Responseto provide alertingservices and virusdefinition
updates.
Symantec’s maintenance offerings include the following:
■ A range of support options that give you the flexibility to select the right
amount of service for any size organization
■ Telephone and Web-based support that provides rapid response and
up-to-the-minute information
■ Upgrade assurance that delivers automatic software upgrade protection
■ Global support that is available 24 hours a day, 7 days a week
■ Advanced features, including Account Management Services
For information about Symantec’s Maintenance Programs, you canvisit our Web
site at the following URL:
www.symantec.com/techsupp/
Contacting Technical Support
Customers witha current maintenance agreement mayaccess TechnicalSupport
information at the following URL:
www.symantec.com/business/support/assistance_care.jsp
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
atthecomputeron whichtheproblemoccurred,in caseitisnecessary toreplicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system