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■ Router, gateway, and IP address information
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■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes
Licensing and registration
IfyourSymantec productrequires registrationora licensekey,access ourtechnical
support Web page at the following URL:
www.symantec.com/techsupp/
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/
Customer Service is available to assist with the following types of issues:
■ Questions regarding product licensing or serialization
■ Product registration updates, such as address or name changes
■ General product information (features, language availability, local dealers)
■ Latest information about product updates and upgrades
■ Information about upgrade assurance and maintenance contracts
■ Information about the Symantec Buying Programs
■ Advice about Symantec's technical support options
■ Nontechnical presales questions
■ Issues that are related to CD-ROMs or manuals
Documentation feedback
Your feedback on product documentation is important to us. Send suggestions
for improvements and reports on errors or omissions to
clustering_docs@symantec.com. Include the title and document version (located
on the second page), and chapter and section titles of the text on which you are
reporting.