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4-4 DocuTech 128/155/180 HighLight Color Operator Guide
Problem Solving
Missing sheets in a
set immediately after
a jam.
After recovering from a jam, an incomplete set may be purged and the set
reprinted. Check the prints to ensure that you are not confusing the purged
output with the completed set.
Printer is dead
cycling; it is running,
but not making any
prints
If the printer is running, but not making any prints, and no message is
displayed on the screen, open a processor door to stop the printer. If this
problem repeats, refer to the procedure, "Calling for assistance," in this
guide.
Fuser jams WARNING: The fuser surfaces are hot. To avoid injury, proceed with
caution when removing all jams. Use a piece of paper to remove jammed
sheets from the fuser.
The jammed sheets in the fuser require careful handling because they may
not be fused properly.
Images that extend all the way to the edge of the prints may cause
increased frequency of jams.
• Do not place dense images to be printed at the right or left lead and trail
edges of the paper. This may cause fuser jams.
• If the above adjustment does not resolve the problem, contact the Site
Administrator to access the Lead Edge Screening feature on the Printer
Switches window.
There are three settings available in the Lead Edge Screening feature:
• Use the Off setting when it is necessary to print all of the document.
• Use the Standard setting when the documents have narrow black lines
or no dark areas on the lead edge. This is the system default setting
and is the recommended setting.
• Use the Stress setting when the system is experiencing fuser jams and
the Standard option is selected.
• Use the Erase All Edges setting when the system is experiencing jams
and the image prints to the edges of the paper.
Holes are on the
wrong side of the
prints
Ensure that the stock is loaded correctly. Refer to the label on the tray.
Paper curl Adjust the decurler. Refer to the procedure, "Adjusting for paper curl," in this
guide.
Fault Code P10-216 This is a printer problem. Switch the printer off and on. Allow a minimum of
30 seconds between switching the printer off and switching the printer back
on.
Fault Code P09-418 If this fault is persistent, replace the wire module. If the fault continues, call
for service. Refer to the wire module removal and replacement procedure in
this guide.
Problem Suggested Solution