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4-6 DocuTech 128/155/180 HighLight Color Operator Guide
Problem Solving
Solving print quality problems
A print quality problem means that the job was submitted
successfully, but does not print correctly.
NOTE: If the Image Quality parameters are changed, you must
restart or reboot the DocuSP software in order for the changes to
take affect.
NOTE: The image quality default settings are optimized for the
printer. If changes have been made, you can restore the factory
installed defaults by selecting [Defaults]. Selecting [Reset] sets the
image quality parameters to the most recently applied setting.
Clearing paper jams
The paper path is the route that materials (paper, transparencies,
labels, and so on) follow through the printer from the feeder trays
to the stacker bins, sample tray, or purge tray. Paper jams can
occur at any stage of the paper path. After a paper jam the printer
stops, and the following happens:
• If enabled, the Attention light flashes.
• Messages appear on the controller informing you of the paper
jam and its location in the printer.
• Selecting the message displays a printer mimic graphic that
shows the area of a paper jam and lists instructions for
clearing the jam.
NOTE: It is important that you clear the sheets only in the areas
indicated on the controller.
Checking job integrity following a paper jam
When printing resumes following a paper jam, there is a slight
possibility that duplicate sheets may be printed or sheets may be
missing from a job. For that reason, you should check job integrity
after the job has been printed.
1. The printer offsets the first sheet printed following a paper jam.
Locate that sheet in the stack.
2. Check the sheets immediately before and after the offset sheet
to see if there are any missing or duplicate sheets in the
output.
NOTE: A message may appear on the controller screen telling
you that there is a suspected page delivery error and advising you
to check the output.