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Chapter 44 Troubleshooting
[Document Title]
580
44.2 ZyWALL Access and Login
V I forgot the IP address for the ZyWALL.
1 The default IP address is 192.168.1.1.
2 Use the console port to log in to the ZyWALL.
3 If you changed the IP address and have forgotten it, you might get the IP address of the
ZyWALL by looking up the IP address of the default gateway for your computer. To do
this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig.
The IP address of the Default Gateway might be the IP address of the ZyWALL (it
depends on the network), so enter this IP address in your Internet browser.
4 If this does not work, you have to reset the device to its factory defaults. See Section 2.3
on page 51.
V I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 2.3
on page 51.
V I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default LAN IP address is 192.168.1.1. If you changed the LAN IP address
(Section 6.7 on page 126), enter the new one as the URL.
• If you changed the LAN IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the ZyWALL.
• Use the ZyWALL’s WAN IP address when configuring from the WAN.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide .
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts
and Java enabled. See Appendix C on page 609.
4 Make sure your computer is in the same subnet as the ZyWALL for LAN access. (If you
know that there are routers between your computer and the ZyWALL, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a
dynamic IP address. See Appendix B on page 593. Your ZyWALL is a DHCP server
by default.
5 Reset the device to its factory defaults, and try to access the ZyWALL with the default
IP address. See Section 2.3 on page 51.