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4 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express
Copying and activating the customer’s administration and options . . . . . . . . . 41
Installing CMS patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Copying customer data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Checking file differences between the old system and the new system . . . . . . . . . . 47
Verifying files using pkgchk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Comparing directory and file permissions. . . . . . . . . . . . . . . . . . . . . . . . 48
Linking the /etc/hosts file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing the remaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Verifying that the system recognizes all disk drives. . . . . . . . . . . . . . . . . . . . 51
Checking the status of the disks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Activating customer options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Recovering from failed installation scripts . . . . . . . . . . . . . . . . . . . . . . 58
Removing temporary ACD 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Turning on CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Verifying that CMS is operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking “manual merge” discrepancies . . . . . . . . . . . . . . . . . . . . . . . . 62
Checking Free Space Allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Turning on Visual Vectors server (optional) . . . . . . . . . . . . . . . . . . . . . . . 64
Updating the switch setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Setting the Informix configuration parameters . . . . . . . . . . . . . . . . . . . . . . 65
Removing the upgrade files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Migrating customer data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Migrating system administration data. . . . . . . . . . . . . . . . . . . . . . . . . . 67
Migrating agent and call center administration data . . . . . . . . . . . . . . . . . . . 69
Resetting the CONSOLE parameter. . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Replacing the customer’s tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Checking the status of the disks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Turning the upgraded system over to the customer. . . . . . . . . . . . . . . . . . . . 72