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Migrating customer data
Issue 1.0 December 2003 69
11. Look at the contents of the customer migration log and take any necessary corrective
action. For help with interpreting the log, contact technical support or your customer
representative.
12. To exit the UNIX window, enter:
exit
Migrating agent and call center administration data
To migrate agent and call center administration data:
1. Verify that the most recent incremental maintenance backup tape is in the tape drive.
2. From the CMS Main Menu, select System Setup > R3 Migrate Data.
The following is displayed:
3/ 9/01 21:19 CMS Windows: 1 of 4 vvvv^vvv
System Setup: R3 Migrate Data All ACDs
| Cancel
Device name: default | List devices
| Run
Data type (Select one): +--------------
< > System Administration data (single-user required)
<x> Agent/Call Center Admin data (single-user required)
< > Historical data
Stop date:
Stop time: 11:59 PM
Specify ACD(s) to migrate (Select one):
<x> All ACDs
< > Single ACD
from: to:
Status:
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