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Migrating customer data
Issue 1.0 December 2003 67
Migrating customer data
The following customer data must be migrated from the maintenance backup tapes:
● Migrating system administration data on page 67
● Migrating agent and call center administration data on page 69
Migrating system administration data
!
CAUTION:
CAUTION: Perform this step only once. Attempting to migrate system administration
data more than once causes catastrophic errors from which you are unable
to recover. Failure to heed this warning may irretrievably destroy data.
To migrate the system administration data:
1. If CMS is not turned on, do the following:
a. Enter:
cmsadm
The CMS Administration menu is displayed.
b. Enter the number for the run_cms option.
c. Enter 1 to turn on CMS.
2. Log on to CMS.
The CMS main window is displayed.
3. From the CMS main menu, select System Setup > CMS State to put CMS into
single-user mode.
4. Insert the most recent incremental maintenance backup tape into the tape drive.