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Preface
6 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express
Support
If you need assistance with a problem, use the support information and help lines
presented below.
Frequently asked questions (FAQs)
For solutions to common problems, customers and Avaya technicians can access
technical support FAQs at:
http://www.avaya.com
Select Support > Call Center/CRM and select the product for which you need support.
Please check this information before you call in a trouble ticket. Doing so could save you
time and money.
Customer support for the United States
Customers can report problems and generate trouble tickets by calling:
1-800-242-2121
The customer is prompted to identify the type of problem (that is, Automatic Call
Distribution, hardware, or Avaya CMS) and is then connected to the appropriate service
organization.
Technician support for the United States
Avaya technicians can receive help by calling:
1-800-248-1234
Customer and technician support outside the United States
For customer and technician support outside the United States, see the Avaya Web site:
http://www.avaya.com
Select Support > Escalation Lists. For escalation telephone numbers outside the United
States, select Global Escalation List.