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Chapter 5 Admin Terminal Commands
CPSEE_TSP500 User Guide Version 4.0 Page 5-35
This document is confidential and proprietary to SER Solutions and is not for external use.
SILENCE_DB
Sets and/or displays the current after-voice silence decibel level to be used
during call progress analysis in order to determine live voice.
Syntax: silence_db <level>
SILENCE_TIME
Sets and/or displays the minimum silence time after voice has been detected
during call progress analysis to determine live voice.
Syntax: silence_time <time in milliseconds>
SIMCAMP
Forces Stations to an off-hook state. This command should NEVER be used
on a live system.
SIMIN
Used for Inbound Simulation.
SLINE
Allows data and audio monitoring of the specified station number. If entered
without a Station Number, only text messages (indicating the various states
the station number has entered) will be displayed. If a Station Number is
entered then the received audio of the station number is piped to the Station
Number.
Syntax:
Usage(%) The percentage of trunks that were in use during that minute.
Trunk-
Bound(%)
The percentage of time that the TSP was out of trunks during that
minute.
ActiveAgents The average number of agents that were either waiting for a call, talk-
ing on a call, or in after call work during that minute.
Table 5-23: show util.
Column Description
Note:
This is intended for engineer-
ing use only.
Note:
This is intended for engineer-
ing use only.