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Chapter 6 Trunk Spans and Dialing Rules
Page 6-16 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
The character “n” is kept for backward compatibility, and equates to a one
second pause.
SPYLIST
This keyword specified a station, or range of stations, that are allowed to
Manual Monitor. These are normal Agent Stations that are assigned Monitor
capability. You can assign a maximum of 32. This should not be confused
with MONITOR_ONLY stations that will be explained later.
Stations can be entered either as individual numbers, or ranges.
Example:
SPYLIST 3 5 17-29
THIRD_PARTY
This keyword specifies a trunk or range of trunks that are considered Third
Party only trunks. Trunks can be entered either as individual numbers, or
ranges.
Example:
THIRD_PARTY 3 5 17-29
TONE_FREQ 450
Table 6-3: Dialing Rules Special Characters
Character Description
0 thru 9 DTMF digits added to the dialed number.
D Dial only the local number (strip the area code)
d Dial the complete telephone number.
p pause one second.
P pause three seconds.
t (or T) Look for tone.
c Add campaign Billing Digits.
i Add Country Code (for international dialing).
* DTMF Digit (asterisk)
# DTMF Digit (pound sign)
Note:
This keyword is generally
NOT used. The Call Manager
or Gateway normally assigns
trunks to be used as Third
Party Trunks.