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Chapter 5 Admin Terminal Commands
Page 5-10 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
IPSTATS
This command displays the number of IP Addresses that have been registered
to receive TSP Lights and of those the number that have been unregistered.
This information is reset when the TSP is rebooted.
Table 5-3: Install Flags.
Option Description
Monitor Agents Between Calls Allows a Supervisor to monitor an agent’s conversation
while not on a call. Normally, the Supervisor cannot
hear the agent while he/she is waiting for a call.
Disconnect Trunk to Trunk Transfer
if connected too long
Specifies whether or not trunks that are tied together
too long should be dropped .
Allow Trunk Prep With this flag turned ON, the TSP will attempt to test
the state of the trunks, and remove those that are out
of service. Not all protocols support this feature. This
feature can be turned ON for the following:
1. ISDN protocols that support “Service Messaging” on
the bearer channels.
2. Wink Start protocols. (not immediate start)
Host Selects Agents
Indicates that the TSP is not doing Agent Selection for
Predictive Dial connections.
This will force the TSP
to send a Route Request message to the Adjunct
rather than a Predictive Dial Connect message.
Use Monitor Key *123* when Man-
ual Monitoring
Instruct the TSP to only accept Manual Monitor com-
mands that begin with the code *123*.
Analyze Abandons for Answering
Machines
NOT CURRENTLY SUPPORTED
Multi Country Dialing Specifies that a three-digit Country Code must precede
every phone number arriving at the TSP. This flag
should only be turned on for TSPs doing “Multi Country
Dialing.”
Retry Dial Errors and Reorder tones Instructs the TSP to consider all classified dials as
“connected“ if it sees Answer Supervision. Otherwise
the TSP will wait for voice.
Connect Remote Agent Dials on
Supervision
Instructs the TSP to consider a call as an Unknown SIT
tone if a remote Agent had been detected and NO
Answer Supervision had been received.
Connect All Dials on Supervision Instructs the TSP to consider a call as an Unknown SIT
tone if an answering machine had been detected and
NO Answer Supervision had been received.
Declare Answering Machine with
no Supervision as Unknown SIT
Specifies that reorder SIT Tone dial results will not be
redialed.